Privacy Policy for PickUP Namibia

Last Updated: 28 May 2025

Welcome to PickUP Namibia, your trusted ride-sharing app for seamless inter-town travel in Namibia. At PickUP Namibia, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our app and services.

By using PickUP Namibia, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

A. Personal Information

When you register and use PickUP Namibia, we may collect:

• Account Information: Name, email, phone number, profile picture, and login credentials.
• Driver Information (if applicable): Vehicle details (make, model, license plate), driver’s license, and insurance information.
• Payment Information: Payment method details (cash or digital payments via supported gateways).
• Location Data: Pickup, drop-off, and real-time location during rides for route optimization.
• Communication Data: Messages between drivers and passengers within the app.

B. Usage and Technical Information

• Device Information: IP address, device type, operating system, and app version.
• App Activity: Ride history, booking details, search queries, and interactions with the app.
• Cookies & Analytics: Data collected via cookies and third-party tools to improve services.

2. How We Use Your Information

We use your data to:

• Facilitate Rides: Connect drivers and passengers, process payments, and ensure smooth transactions.
• Enhance Safety: Verify driver and passenger identities, track rides, and provide emergency assistance if needed.
• Improve Services: Analyze usage patterns to optimize app performance and user experience.
• Communicate: Send booking confirmations, ride updates, security alerts, and promotional offers (with consent).
• Legal & Security Purposes: Comply with laws, prevent fraud, and enforce our Terms of Service.

3. Sharing of Information

We may share your data with:

• Drivers/Passengers: Necessary details (name, pickup location, vehicle info) to facilitate rides.
• Payment Processors: Third-party providers (e.g., Stripe, PayPal) for secure transactions.
• Service Providers: Partners assisting with analytics, customer support, and app maintenance.
• Legal Authorities: If required by law or to protect user safety.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no system is 100% secure—users must also take precautions (e.g., strong passwords, logging out after use).

5. Your Rights & Choices

You can:

• Access/Update your profile information in the app.
• Opt out of marketing communications.
• Request deletion of your account (subject to legal retention requirements).
• Disable location tracking via device settings (but this may limit app functionality).

6. Children’s Privacy

PickUP Namibia is not intended for users under 18. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy periodically. Users will be notified of significant changes via the app or email. Continued use of PickUP Namibia constitutes acceptance of the revised policy.

8. Contact Us

For privacy-related questions or requests, contact us at:
📧 Email: support@pickupnamibia.com
📍 Address: Erf 696, Diamant St, Khomasdal, Windhoek, Khomas Region, Namibia

Thank you for trusting PickUP Namibia—ride safe! 🚗💨

This Privacy Policy is governed by the laws of Namibia.